Privacy notice

Who we are

This site is run by PT Transindo Citra Express (TRACEX), Taman Kopo Indah V Sommerville, Ruko Soho No. 58, Kec. Margaasih, Kel. Mekar Rahayu, Kabupaten Bandung.

Data you enter

Rates are worked out in your browser and sent nowhere. A tracking number you enter is sent to our tracking service (api.tracexindonesia.com) only to look up that shipment's status. We don't store it.

WhatsApp buttons open WhatsApp, where you can message our team. WhatsApp is run by Meta, and its privacy policy applies to those chats.

On your device

Your theme choice (light or dark) stays in your browser. This site sets no cookies of its own.

Technical logs

Our web host and tracking server keep standard technical logs (IP address, browser type, time of request) for security and to keep the site running.

Third-party services

The map loads tiles and labels from OpenFreeMap, which receives your IP address. Instagram sees you only when you open its link. The Contact page shows a Google Maps map. Google may set cookies when the map loads.

Your rights

You can ask us what personal data we hold about you, and ask us to correct or delete it, using the contact below.

Contact

Write to us at cs.tracex@gmail.com or on WhatsApp.